Legal

Cancellation & Refund Policy

Last updated: May 18, 2026

1. Pro and Power Monthly Subscriptions

You may cancel Pro or Power monthly billing at any time from billing management or by contacting support.
Cancellation takes effect at the end of the current monthly billing period. You keep access until then.
We do not offer pro-rated refunds for partially used monthly billing periods.
Subscription resume allowances reset at the start of each billing cycle and do not accumulate beyond the stated plan rollover rules.
If you were charged in error, such as a duplicate charge, contact us within 7 days and we will review the issue for a refund.

You may cancel Pro or Power yearly billing at any time. Cancellation takes effect at the end of the current annual period.
You retain paid subscription access until the annual period ends.
We do not offer pro-rated refunds for unused portions of an annual billing period.
If you were charged in error or a technical issue prevented access, contact us within 7 days of the charge and we will review your case.

Starter is a one-time purchase that adds 5 resumes to your account.
Extra resume packs add the purchased number of resumes to your account.
Purchased resumes do not expire while your account remains active.
Once any purchased resume from a one-time pack has been used for scoring or optimization, that purchase is not refundable.
If you purchased Starter or a resume pack but have not used any of the purchased resumes, contact us within 7 days for refund review.

Career Pro is a one-time purchase for long-term resume flexibility.
Because Career Pro grants a large upfront balance and ongoing monthly bonus resumes, refunds are only considered if you contact us within 7 days and have not used the plan benefits.
If you were charged in error, contact us within 7 days and we will review the issue.

Email support@miolo.in from your registered email address.
Include your payment confirmation details or payment ID from the payment provider receipt.
Include the reason for the refund request and any screenshots that help us investigate.
Eligible refunds are processed to the original payment method. Processing time depends on the payment provider and bank.

If you have a dispute regarding a charge, please contact us at support@miolo.in before initiating a chargeback.
We are happy to resolve duplicate charges, access issues, or billing mistakes directly wherever possible.